Refund policy

RETURN AND REFUND POLICY

ALL SALES ARE FINAL

Beyoun does not accept returns or exchanges for change of mind, personal preference, or ordering the wrong item. Please review product descriptions, measurements, colors, and order details carefully before completing your purchase.

DAMAGED, DEFECTIVE, INCORRECT, OR LOST ITEMS

We take responsibility for problems that occur during transportation. If your parcel is lost in transit, arrives damaged, or you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@beyoun.com.

Please include:
• Your order number
• A description of the problem
• Clear photos or video showing the product, packaging, and shipping label, when applicable

RESOLUTION

After reviewing your claim, we may offer either:
• A replacement sent at no additional cost; or
• A refund to your original payment method

The appropriate resolution will depend on the circumstances and product availability. Please do not send any item back unless we specifically ask you to do so and provide return instructions.

REFUNDS

If a refund is approved, we will issue it to your original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

CONTACT

For help with a damaged, defective, incorrect, or lost order, email info@beyoun.com.

This policy does not limit any rights you may have under applicable consumer protection law.